Well i ordered several items for my wife for Christmas. One item I was notified after i ordered was on back order however I would still get it by christmas. Meanwhile I still keep seeing ads pop up for the boots so i write to jcp and ask whats going on and before i even get a response i get a notification in my email saying my item that was on backorder has been refunded. What? Why? I write asking why and the response i get was that the boots were in high demand so i was refunded. Well that's not an acceptable answer! I ordered and paid for it i should be getting my high demand item. Meanwhile i keep seeing the ads pop up on my phone for these boots so i order again online and same day of the notification i am able to order another pair for a higher price with options to ship or pick up over an hr drive from my house. I opt to pick up so that there is no excuse for jcp to screw me over again. It's bs that you treated a customer like this to begin with! Not only am i out the difference in price from your greedy tactics i will be out 2 hours of driving and a lot of headache. Very disappointed and dissatisfied! I will be telling everyone about this. No wonder you guys are on the verge of going out of business. Doesn't suprise me the way you treat your customers over few dollars!