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Sue
I ordered a sweater online, and a package arrived in a timely manner. However, it was not the sweater I ordered. My husband returned it to the store to get a refund. They would not refund the shipping cost (close to $10). I understand the company not refunding the shipping cost if an item is returned due to a customer's error or change of mind, but this was completely the company's error!
5 years ago
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JCPenny has a 1.8 average rating from 698 reviews

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