I ordered a quilt 3-5-20. Got e-mail would receive between 3-11 and 3-13. Check 3-12am still same info. Checked 3-12 pm new e-mail said would receive 3-18-20. Called cust svc 3-13. !st rep said could do nothing till mon. 3-16. Asked for supvr she said will couldn't cancel order but would refund money. Would take 3 to 5 business days. If recvd order to either call back and they would recharge me if I wanted to keep(sure the thought here was I would recv and decide to keep)or if still wanted to cancel call and they would send label to return at no charge to me. I should not have to spend all this time on phone or take item to ups store to be returned. Has jcp just been honest up front about how long it would take I would not have ordered. I see other customers have had this same problem. Shame on you. Wonder why you are going out of business?