Today the temperature in Tucson Arizona is 110 degrees at 4:30 pm. There is a sign holder posted out on the corner announcing the closing of the store during an excessive heat warning. I called the store and was put on hold. When the customer service representative came back she informed me that there was not a manager on duty with whom to speak. AND was very defensive stating that it was another company that is responsible for the sign holders, and offered to transfer me to a manger's voice mail to voice my complaint. (I then proceeded to sit on hold without ever being transferred for now 15 minutes. IN MY opinion this displays gross negligence of fair labor and takes advantage of Tucson's vulnerable population (those willing to sit in 110 degree heat for a low wage). AND this type of disregard for the welfare of human beings looks really bad for JC PENNEY. Never mind the poor customer service of putting someone on indefinite hold and not responding. Going out of business or not I will no longer shop at JC Penney out of principle.