So, I ordered 2 different items at the same time on 8/5/20. I received one of my items around 8/15/20, and it was not what I had ordered. I never received the other item, so I called customer service. The young lady I talked to was very nice and immediately gave me a refund for the item I did not receive, then instructed me to return the wrong item to a JC Penny store near me. I agreed to do this. 2 days ago, on 8/23/20, a total stranger left the package with the other item on my porch. I called JC Penny to let them know I received the item. I was asked for my card # so I could be billed again for the price of the item. I did not want to give my card # over the phone - I payed using PayPal initially. I was told the only other option was to return the item. I was offered no compensation for what I had gone through with this order, not even an apology! This has cost me so much time, stress, frustration and disappointment. I will be sending both items back, and sad to say, I will not purchase from JC Penny again, although it has been my favorite place to shop for many years.