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Humphrey
TERRIBLE CUSTOMER SERVICE!!! We ordered bow ties for our wedding from their website, the order came in...missing 3 bow ties with a note that said they would be here within 4-7 days...okay no biggie. Well 20 days later still haven’t received them. My fiancé called to check on the order and at first was told that THEY WERE COMPLETELY OUT OF THEM & there was nothing they could do. After getting upset with the lady on the phone she did “further research” and magically found 3 more. She then proceeded to say “well we refunded you back on the 17th...so I need care info Bc they aren’t FREE” completely RUDE and UNPROFESSIONAL. Would not recommend this store to anyone. Even with their reasonable prices. 👎🏻
4 years ago
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JCPenny has a 1.8 average rating from 652 reviews

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