I had the exact same problem as the other person who mentioned their order was misdelivered, due to a problem on their purchase website, namely if you click billing and purchase are the same, and your billing address will show up, but they will ship to your shipping address listed in your account info page instead, NOT the shipping address you actually entered. I argued with customer service, that I just wanted a prepaid label to return the items. They refused. If It was my error, I would without hesitation accepted the money rerouting responsibilities and FAULT. I wholeheartedly feel you take accountability for your mistakes, learn, and make amends. Well, obviously I am delusional to half heartedly believe that JCPenney would taken any accountability, apologize, or rectify the error. They said contact UPS to have it rerouted, AFTER I told them multiple times they delivered to an address listed in my account, not the shipping address I clearly entered. They said check with the neighbors to see if they have it, as if UPS put it on the wrong doorstep, not because JCPenney didn’t get the right address in the shipping label. I asked multiple times on the customer service chat to please talk to a supervisor, only to get the same autobot, inapplicable answers, such as “contact UPS,” “We are not responsible once it is handed over to UPS....” Deferral deferral denial deferral... When I asked for a supervisor, I had to ask multiple times, after further Non applicable automated statements. When I said “Third time, may I please talk to a supervisor,” I got “You know the supervisors just going to tell you the same thing,” Yup, I thought. But The quicker I move on the sooner the broken record will stop repeating itself. I told the supervisor again about their website error, and they said I should have checked before placing the purchase. I most certainly did, told them, and would loved to have sent them a screen shot of the address I listed is what was confirmed. But they said the email confirmation listed the shipping address, so again they said it was my fault for not checking that. Sorry, but I guess I’m not that omniscient enough to have known that the shipping address clearly listed on the purchase receipt page, matching what I entered, would alter. Of course, Before the chat ended, I told them I just repeated the error again before I commenced the chat with them on their website, and asked “you are aware of the error on your webpage,?” I got no answer, they disconnected the chat and the survey showed up. The supervisor didn’t even end the chat professionally, say “there is nothing further... I am ending the chat....”. The company will NOT acknowledge the error, fix the problem which is pretty deplorable. Well, I won’t shop there again, and look forward to A. Positive change (doubt it) or B. more stores closing. You choose. For me, Definitely option, C, We won’t shop there. I say we, because like this rant sharing is caring... and it’s nice when you have a coalition.