I ordered on-line on Sept. 10, 2020. I've called 4 times asking where my order is and when can I pick up my order from the Fayetteville, NC Cross Creek mall location. I've been lied to each time, the latest on Oct 2, 2020, by a supervisor who promised to contact the Fayetteville, NC store and who also promised to call me back. When I look on-line, my order status show as "in transit". It shouldn't take over 3 weeks for 6 pair of pants to be sent to the store so I can pick up. I am very disappointed and frustrated. Poor customer service. When I talked to a on-line JC Penny supervisor, she tried to blame it on the coronavirus issue. It's a poor excuse and JC Penny needs to stop making excuses and find out where my order is. All I get is excuses and every time I call, no one can provide me with info about my order. JC Penny used to be a favorite of mine. Right now, they are my least. It's srad, because with the holidays arriving, they've lost my patronage. I will be shopping at another business from now on.