Liars & thieves! Ordered a £175 tracksuit for my… Liars & thieves! I Ordered a £175 tracksuit for my boyfriend it didn’t arrive. Contacted jd who constantly told me Hermes had delivered it. Filled out all relevant forms and after weeks of sending emails and just being fobbed off by JD I opened a case on PayPal. Even though Hermes had already declared this parcel as missing, they still provided PayPal the tracking number to say it had been sent. PayPal closed my case. I then contacted Hermes directly who confirmed they had declared the parcel as missing, went back to JD who said I would now have to forward the email to a different department (she could have forwarded it and copied me in, but she told me she is not allowed to discuss this case with me, like I’m some sort of criminal!) They then replied to me and said PayPal decision stands and they won’t refund me. So they lied to PayPal by providing them a tracking number, when Hermes had already declared the parcel as missing to them and then because of the false information, they provided, the case was closed and I will not get a refund. They will also claim their money back off of Hermes as the parcel has been declared as missing, so this amount will be credited to them on their bill, from Hermes. I cannot believe such a well known company would act so dishonestly, I will now have to take this through my bank as a fraudulent payment, with the proof it was never delivered which they know but are still refusing to refund!