JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an egift card as a Christmas gift. It went to the wrong email address. I’ve called 3 different numbers and did an online chat to get it corrected and am repeating told they can’t find my information to cancel the gift card and resend it.”

JD Sports 1 star review on 30th December 2024

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Posted 3 weeks ago

“For over 20 years I have been a loyal customer to jd sports and never had any problems as a walk in customer. After using jd online click and collect *SCAM * I will never use again. Or any of its affiliated company’s from my experience. I ordered my kids Xmas presents online as they do same day collection on the 23rd then waited till 24th to collect them as it’s a SAME DAY COLLECT PRE 2pm note I could of gone instore and bought the items but though be quicker and easy for both me and the company to do this way. I also search to collect from the Oldham town centre store as they had the stock supposedly in stock. I arrived at 4 o’clock to collect my kids Xmas presents and was fronted with arrogant staff not helping what so ever. One even said ‘ WE SOLD THEM as we have been so busy ‘ I THIS A JOKE YOU SOLD MY KIDS XMAS PRESENTS. Angry I asked for refund or gift card or anything exchanged I. Store now so my kids can have present to open on Xmas day. THEY IS NOTHING WE CAN DO WE HAVE SOLD THEM AND DONT HAVE ANY MORE INSTOCK (but they have a full store of clothing didn’t understand) This is not on not only they sold my order which is not there property after I have bought them ( handling stolen goods Handling stolen goods is an offence under section 22 of the Theft Act 1968 (TA 1968) that is Triable either way. The offence is committed while the defendant is acting otherwise than in the course of stealing) So after this I have been to collect day after (3 days from date of order) still nothing. My kids had nothing on Xmas day as a result of this poor customer service and demand some kind of explanation and compensation for this issue and official apology or will be going to social media platforms we’re my business has huge following and show how bad I have been treated from your company Will look forward to a repose Date of experience: 22 December 2024”

Helpful Report

Posted 3 weeks ago

“ordered 2 pairs of trainers for my grandson Christmas beginning of December, I got a message on 2nd December saying my order was delayed with DPD and they'd let me know when I could expect it, I kept checking but no updates. Today I called as its Christmas next week only to be told that my parcel is lost and they could only now offer me a refund, I tried to reorder on their site but the sizes I need are out of stock. I'm frantically trying to purchase the items elsewhere but now can't get them in time for Christmas, JD should be ashamed of themselves as if I'd not called no one would of bothered to let me know, I'll never buy from them again”

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Posted 1 month ago

“They don’t actually have stock! They sell things they don’t have! Dodgy selling practices to sell things they don’t have!”

Helpful Report

Posted 1 month ago

“Returned an item still waiting from 27 Oct 2024 for my money back wrong phone numbers on receipts rang customer service 4 times joke went into shop yesterday met this young man took my details promised me he would ring today nothing rang customer service again 35 mins on phone waste of time gave me the wrong phone number again for limerick shop I just want my money”

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Posted 2 months ago

“It’s 10:13 am nov. 2nd and still not open.”

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Posted 2 months ago

“Perfect service from all staff”

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Posted 4 months ago

“Did a order through klarna, from JD SPORTS , received , 1 bag with missing items, Contacted JD SPORTS ! , who said items were delivered, I went to klarna , who looked into this for me , who saw the picture of delivery, and backed up JD sports. I explained that I’m not saying the parcel wasn’t delivered- I’m saying that items were missing so klarna closed down the claim . I contacted jd sport again, who said contact klarna for a refund, so I did , again I got told JD SPORTS is lying to me because no email was sent across to klarna , klarna said give them 2 weeks to look into this again, heard nothing , called klarna again , who said call JD sports again. I have spent more money on phone calls going over the amount of the missing items, . I have lost money , from Jd sports. I have closed my klarna account down - and I will never use JD SPORTS ever again -….”

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Posted 4 months ago

“I think I’ve been scammed. They sent me two separate parcels grey leggings and grey T-shirt was missing. I have emailed them still have not heard anything that there were two items missing from the parcel. So basically I have lost £77. 00 I would not recommend anyone purchasing online as you may experience what I experienced and you are only have to check their reviews. Customer service is non-existent. I sent someone an email and no one has contacted me yet.”

JD Sports 1 star review on 22nd July 2024

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Posted 5 months ago

“Sam fromCS”

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Posted 6 months ago

“I went window shopping yesterday and I was impressed by Amrit with her excellent customer service. She gave me a lot of informations about the options of different products!She is kind and very helpful. I had a wonderful shopping experience because of Amrit! Keep up the good work!”

Helpful Report

Posted 6 months ago

“In April I ordered my Grandson 2 outfit, it was delivered , the bag was opened, and only 1 set was in there , I contacted customer service, who did a report, after looking into this , they decided because the package was delivered, and they trust the delivery drivers £1000%. and I had received the items , they closed the case,. I contacted them again, and again, and yesterday I still got told there is nothing they can do , the fact I the package was delivered, even though the bag was open and only 1 set was in there ,they still charged me £70 - since then I had to order another outfit for my Grandson as it was a birthday gift but I ordered it from somewhere else. AVOID AVOID AVOID AVOID AVOID AVOID DO NOT ORDER ANYTHING ON LINE FROM JD SPORTS….. I will never ever use Jd Sports ever again. I have 8 Grandchildren who all love their sports wear. From babies to teenagers. Thank you for the other company that is supplying all my Grandchildren, and making my life easier by delivering on time and delivering a full package.”

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Posted 6 months ago

“sent wrong size, then when i returned the product for a refund, they wouldnt issue the refund as I had send back a different size at to what was on the order invoice.”

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Posted 7 months ago

“Was in the Willow Grove Mall looking for a pair of sneakers for a trip. Stumbled into JD found a pair I liked for a great price. A young man (can't remember his name) ask me if I was interested and what was my size. I replied. He went to get the shoes and I went to the register. At the register, the shoes rang up for a different price then was on the tag. The young lady at the register said that the wrong tag was on the shoes. I explained to her that while I understand mistakes happen, that I wanted to pay the price that was physically on the shoe. She grabbed her manager Lee. Lee apologized for the mix up and gave me the shoes for the tag price that was on the shoe. The staff that helped was great and respectful. Not to mention attentive, as it was a very busy day. The store was busy. I appreciate Lee and her staff for their patience.”

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Posted 8 months ago

“JD Sports in the Trafford centre (the small One), terrible staff, who would rather chat to each other than assist. Seemed “put out” when asked for sizes. Brought the trainers to the tills but never told us, just left us waiting…. Us, just left us waiting…”

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Posted 8 months ago

“Ordered a pair of trainers for my son birthday.For them to come with a damaged box to the point I couldn’t use the box to put trainers .Then realised that the trainers were to different sizes .At this point my son asked if they where fakes .Took back to the shop to be told don’t have the trainers in stock .Ended up with total different pair of trainers .Normally don’t have any problem with Jd always ordering from them .But this was ridiculous also got asked to pay for delivery till the manger came over and said they would pay for it .Normally don’t complain about anything but had to this them .”

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Posted 9 months ago

“Llandudno branch Tristan was the employees name and his manager was Dave Jones. One of our gift cards wouldn’t go through, he was in the phone for ages to customer services, very helpful and very polite over a very long drawn out process. He deserves a pay rise for sure. Thankyou for getting the issue sorted for us”

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Posted 9 months ago

“order number *******THE GOODS ARRIVED, IT DIDN'T COME IT WAS WHAT WAS ORDERED !!!!! CODE 461236 came in size 16 and was ordered in 6. CODE 521128 came only varieties, there are no maikutes. CODE 576815 DID NOT COME AT ALL. SAVE YOUR MONEY BECAUSE THIS IS NOT COMMUNICABLE !!!!!!”

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Posted 9 months ago

“Awful shopping experience at the Blackpool Centre store. Buying a pair of £175 trainers, scanned and told will be put behind the counter. Sit waiting for them to appear watching 3 staff behind the counter chatting away and numerous others around the store but nobody seems to be bringing these trainers. Go to the till and ask if my trainers have arrived, they haven’t so sit back down. Nearly 10 minutes later go back and ask why taking so long, only at that point does someone go back to check. Manager appears and ask him why so many staff but having to wait so long, immediately offers 20% off which is appreciated but not addressing the issue. Didn’t seem interested in listening to the reasons for my disappointment and avoided eye contact. Why when I went up originally did nobody say ‘ no not here but I’ll chase that up’ or the ladies stood by the trainers think ‘ why’s he waiting so long, I’ll check someone’s dealing with it’ rather than just standing there. Zero thought for the customer and not dealing with issues, just throwing discounts and hope it goes away. Only shop here because the other shop didn’t have the trainers we wanted.”

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Posted 9 months ago

“I will never shop at jd sports t5 London Heathrow again. One of the worst experience ever. Was a loyal shopper at t5. Not any more. Please do not shop there. You will be making a terrible mistake.”

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Posted 9 months ago

JD Sports is rated 2.1 based on 1,345 reviews