I had the worst experience ever trying to buy trainers from the JD sports website. I purchased a pair of trainers on Sunday night only to receive an email on Thursday (1 day before the due delivery day on Friday) that my order was cancelled as they did not have my size in stock! So not only are JD sports selling and taking money for items that they don’t have, it took them 4 working days to figure it out, email me and a further 2 days to refund me.
I complained and got a very poor excuse from their customer service team that sometimes their stock software is not updated accordingly. Seriously JD Sports you have been online for years now and are meant to be online shopping specialists! If you have a stock issue surely it should not take you 4 days to figure it out! Online shopping is built on service, trust and the ability to deliver the goods, something that JD Sports obviously can’t do!
4 years ago
JD Sports has a
2.1
average rating
from
1,341
reviews
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