Placed an order 9th october and one of the items was too big so i went instore to arrange an exchange.told it would take a few days to be delivered from the warehouse but it didnt arrive. When i queried it with customer service they said there was an error and the exchange hadnt been processed and as it was no longer in stock they would have to refund me. 5 weeks, multiple phone calls and many emails later and still no refund. Also made an official complaint which has been totally ignored. Lesson learnt, will shop directly with the manufacturers from now on. Appalling customer service.