Absolutely vile and RACIST service I genuinely never been disgusted by a company in my life especially despite what is going on in the world! Ordered a tracksuit and trainers on the 16th October and over a month later still NO goods or refund. Rang customer services multiple times, the first 1st time I'm being advised it's going to be 10 days to investigate where the parcel is! Waited and rang again and as told sorry it's not been looked at so it's 10 days from now!! Asked to speak to a manager and was told it's not possible so by me expressing my dissatisfaction I get told "Sorry but your people steal and report stolen goods often" First of all who's my people exactly?? I've got a typical African surname stop my guess is it's quite clear what the advisor meant!!! No sorry nothing, Waited again and after 23 days I get told by a manager sorry you were advised wrong it's actually 28 days??!! What customer waits 2 months for a tracksuit honestly this is ridiculous. Worst thing is when I ring I get told "sorry no-one can take your call especially managers" Right now I can't see myself using this pathetic service ever again and I HIGHLY recommend no-one use it either unless you have a family member in the complaints dept! This isn't worth some trainers and certainly not being spoke to like a minor. Horrible company! There shouldn't be any room for racism/stereotyping/discrimination of any sort especially with customer services!