Ordered trainers on the 5th November to be delivered before the 11th November, It is now the 9th December and according to their website, my order is still being processed!!! No e-mails, No Texts or phone calls to update me as to what is happening, their bot Beckie is totally useless, even now informing me that my order is being processed and is set to be delivered by 11th November.... we're now in bloody December!!! Managed to get through to customer service who were not helpful, according to them, the warehouse didn't receive my order "ok, I said, can you phone them and sort it out?" " sorry, I cant do that i'm afraid" came the reply, "but I can escalate it up the chain so your order has priority" that was 3 weeks ago and I have heard nothing since, website still saying order is being processed. Now cant get through on the phone to refund.... the most unhelpful company I have dealt with. o/n 457538851