I placed an order for 4 gift cards for some boys xmas present & was told I would receive BEFORE 10th Dec 2020 .. Then I started getting texts each day telling me my order had been delayed, no reason given ? went on to auto email & was constantly told to supply my details which I did, only for them to tell they `appreciate my patience & understanding` they default to that mantra the whole time, but nobody speaks to me at all. I have now sent 2 letters to the CEO in Bury explaining the situation, but again no response... I am now waiting for a full refund because the recipients have now gone home and left the country, so what does an 80 yr old granny need with 4 gift cards? I did think JD would have had drawers full of gift cards so why the delay,not like they`re out of stock..? I would most definitely never use this Company again & would advise other potential customers to be VERY AWARE of what an awful Company for lack of communication/contact they are, absolute rubbish....