I HAVE NEVER WRITTEN A REVIEW BEFORE BUT FEEL COMPELLED TO DO SO OWING TO BAD EXPERIENCE I AM HAVE WITH MY JDX ACCOUNT. I placed my order through my JDX account (Xmas Gifts) which guarantees next day delivery, value £134 on the 5th of Dec and all items were in stock and money deducted from my account . This is now 19th of Dec and tracking on numerous occasions states my items have not yet been processed. I keep receiving texts "working to get your order to you, please be patient" no reasons as to problem. I have emailed customer services every other day but only get automated replies, that repeat the same thing. used online assistant Becky, exactly the same response. if you phone customer services, an automated service advises "if you've placed an order before 9th it will be delivered before xmas then once again you get online "AUTOMATED BECKY" who says she will put you through to an adviser asks for you post code then advises they can't speak to you. I have just checked site today and its displaying all my items in stock, yet on tracking system not even processed!!!. I received a message from Farham on 11th advising items were in stock and would be dispatched 28/48 hrs still 19th Dec NOTHING AND TRACKING STATES STILL PROCESSING. IN THE CURRENT SITUATION WITH THE PANDEMIC WHEN WE ARE ENCOURAGED TO SHOP ONLINE JD SHOULD HANG THEIR HEAD IN SHAME FOR TAKING LOYAL CUSTOMERS ORDERS AND THEIR MONEY AND NOT AS IT NOW APPEARS FULLFILLING THEM IN TIME FOR XMAS. OTHER COMPANIES ARE MANAGING TO!!!! I JUST HOPE READING THE REVIEWS PREVIOUS THAT JD ARE NOT GOING TO LEAVE PEOPLE WITHOUT XMAS GIFTS OR OUT OF POCKET FINANCIALLY AS NO DOUBT IT IS GOING TO BE THE SAME PROBLEM TRYING TO CANCEL OR RETURN ANY ITEMS AND GET REFUNDS AS IT IS VIRTUALLY IMPOSSIBLE TO CONTACT THEM OR GET A REASONABLE EXPLANATION AND NOT THE USUAL AUTOMATED REPLIES. As I say I don't normally leaves reviews and appreciate the Covid situation this year is difficult on business but feel compelled to do so because of the unprofessionalism of JD at this time and the resultant stress they are placing on loyal customers. I will update this review if manage to get any satisfaction from JD or indeed my ORDER!!