Just don't even deal with this company! I ordered an ONLINE GIFT CARD! This is the simplest of products to deal with. I type the email address and you send the voucher. It's so straight forward that not even a human needs to do it. But no! It's obviously not that simple because over a month later, and I still haven't received it. I still haven't had the situation resolved despite NUMEROUS emails, despite repeatedly asking for the voucher, despite repeatedly giving up and asking for a refund. I left a review on Trust Pilot and they asked me to send them a message, I did that and they have never responded. I have been on their facebook page to leave bad reviews and it seems everyone else and the same thought too because the posts are FULL of people complaining about items that they have never received. Terrible company..