I am a support worker for learning disabilities I ordered a client a pair of trainers on line from JD sports when they arrived the client was unable to get them on as they very small fitting so a staff member and the client took the trainers to JD sports shop in Newcastle for a refund the shop assistant would not refund the money as they said the trainers had been worn outside support the ask to see the manager and she explained to him the client was unable to get the trainers on so how she could walk out side in them is impossible after heated .worlds the manager said he would let them off this time as a gesture obviously the trainers had been delivered to another customer 1st and they returned them then the staff dealing with returns did not inspect the trainers at that point and they were sent out again and this poor client with a disability has been blamed for the soiled goods.