Staff- especially the person purporting to be in charge - at JD Sports Elizabeth St, Brisbane, have no appreciation of customer service, nor the need to protect and build JD brand and loyalty. Bought a pair of sneakers in Pacific Fair Gold Coast store and staff promoted the Australia wide concept given we were returning to Brisbane before flying to NZ. They insisted we buy a silicon spray to protect the shoes. Once in Brisbane we found that those sprays cannot be carried on airplanes. When went to return at JD store in Brisbane, all sorts of excuses including that staff at Pacific Fair store had made a mistake. We left the spray at the store without a refund.