Awful shopping experience at the Blackpool Centre store. Buying a pair of £175 trainers, scanned and told will be put behind the counter. Sit waiting for them to appear watching 3 staff behind the counter chatting away and numerous others around the store but nobody seems to be bringing these trainers. Go to the till and ask if my trainers have arrived, they haven’t so sit back down. Nearly 10 minutes later go back and ask why taking so long, only at that point does someone go back to check. Manager appears and ask him why so many staff but having to wait so long, immediately offers 20% off which is appreciated but not addressing the issue. Didn’t seem interested in listening to the reasons for my disappointment and avoided eye contact. Why when I went up originally did nobody say ‘ no not here but I’ll chase that up’ or the ladies stood by the trainers think ‘ why’s he waiting so long, I’ll check someone’s dealing with it’ rather than just standing there. Zero thought for the customer and not dealing with issues, just throwing discounts and hope it goes away. Only shop here because the other shop didn’t have the trainers we wanted.