In April I ordered my Grandson 2 outfit, it was delivered , the bag was opened, and only 1 set was in there , I contacted customer service, who did a report, after looking into this , they decided because the package was delivered, and they trust the delivery drivers £1000%. and I had received the items , they closed the case,. I contacted them again, and again, and yesterday I still got told there is nothing they can do , the fact I the package was delivered, even though the bag was open and only 1 set was in there ,they still charged me £70 - since then I had to order another outfit for my Grandson as it was a birthday gift but I ordered it from somewhere else. AVOID AVOID AVOID AVOID AVOID AVOID DO NOT ORDER ANYTHING ON LINE FROM JD SPORTS….. I will never ever use Jd Sports ever again. I have 8 Grandchildren who all love their sports wear. From babies to teenagers. Thank you for the other company that is supplying all my Grandchildren, and making my life easier by delivering on time and delivering a full package.