I purchased a pair of adidas shoes from JD Sport advertised as Womens. I had no need to check sizing as in my other adidas shoes I am a womens Size 8 or 8.5. My unisex Sambas are a little on the large side and are a US 6.5. On delivery the shoes are a Mens 7 and a size to large. So I now have to return these shoes. I have contacted the service team only to be quoted by email and in person the adidas sizing mens vs women's. I have request JD assist me and pay for the shipping on my replacement shoes only to be told NO in the first instance and then by phone NO again until I spoke with a 'manager' who advised they would refund after the fact. I really really disappointed in the way this has been handled and I think the company could do better. How after 6 emails and a phone call am I going to arrange the refund of shipping? How would I even go about explaining to a customer service person, I want my shipping refunded and why should I have to when the advertising is incorrect. Come on JD Sort do better. Change the advertising for a start so people are encouraged to check their sizing I am sorry but a Mens 7 US is not a Womens 8 adidas.
2 months ago
JD Sports has a
2.1
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