I would like to highlight the extremely poor service I received from your Reading store yesterday. My wife, one and half year baby and I vised your reading branch yesterday with a view of purchasing some trainers, having looked at all your options available I couldn't make up my mind so decided to delay this purchase and look around your store to see if there is anything that would interest me. I found a really nice t-shirt that I wanted to purchase and as one does I wanted to try it on before purchasing. I approached one of your sales staff as the fitting rooms were unmanned and requested if I could try on the tshirt to which I got a reply the fitting rooms are closed? the time approx. was around 5.20pm. I questioned as to why the fitting rooms are closed to which she replied back saying "look around the store, its a mess and I need to tidy it up before I go home so im not going to open the rooms up" I asked to speak to her manager as her attitude was very rude and was reluctant to help me. 5 Mins later a young female approached me and said she was the manager however she had snapped the key in the lock and couldn't open any of the doors. I questioned her asking if this was the case or was it simply that they didn't want me to try the tshirt on as they all wanted to go home. The discussion got out of control so I put the tshirt back and decided to leave the store and headed towards the lifts. As I was walking away, they all started to laugh at me really loud which I found really offensive and humiliating. I shouted back saying they should all grow up and its very poor customer service to which one of your members of staff replied back profanities towards my wife and child and then decided to start swearing at my mum! Next thing I know a young mixed raced gentleman came running up to the lift and starting banging on the lift door saying how dare to raise my voice and asked me to get out of the store. I was treated as if I had stolen something from your store, as I was walking out the same mixed race gentleman in white tshirt started shouting and distressing my child and while I was walking out kicked my trainers three or four times causing me to loose my balance. He was abusing me and making comments about my appearance and calling me a 12 year old with a old school gstar snapback cap. He kept of shouting really close to my face and I told him to move away as he had really bad personal hygiene. He made my wife and child cry. I have been purchasing all my sports goods from JD Sports but based on this experience I shall never ever return back to any of your stores. Your staff made my wife and little child cry. I am a professional individual who has lost faith in your establishment. I have never ever been treated in this manner before, no one has the right to upset my family and especially make them cry! I would request for this matter to be investigated and I want to be compensated for the physical and verbal abuse I received by your staff. I shall wait for your response before taking legal advice against this abuse.