My wife bought me a pair of shoes from one of there shops, she got me a size 9 1/2 which is the same size as all my other shoes, however when I tried them on they were a bit tight so I decided to take them back to the shop to exchange them for a size 10 but was told they would not change them for another pair without the box, I said I only want to exchange them for a larger pair of the same shoes so you can use the box from those to put the ones i'm returning in but he insisted that that was their policy and there was nothing they could do about it, I then picked up the return policy card they have next to the til and said where does it say they have to be returned in the box, all it says is that you must have the receipt for the item your returning, which I had. I am now stuck with a pair of shoes that don't fit.