Apparently when ordering from JD Sports online, your order is packed, stamped and shipped, the very second your finger presses the send button. This is great if your oder is correct, however if you've made any sort of human error, you're unable to change the order in any way. Wrong color, no change. Wrong quantity, no change. Wrong size, no change. You live outside of the country...sorry sir, we shipped your order within 5 minutes of you submitting it. Your order is apparently shipped the very second you click send. If you live in close proximity to the store, exchanging an item is no problem, I suppose. For everyone else, BIG problem. Unlike the blinding speed at which JD Sports is able to pack and ship orders, you will have to follow the steps provided by the company to exchange your items. That sounds like a fun day, doesn't it. So, if you live far away from fastest company in the universe, click send at your own peril. Me personally, I will never order from this company again. They chose not to update a mistake I made in the ordering process, so I will be seeking a full refund versus a simple correction to the shoe size. There's an old business saying... if a customer ask for an extra pickle with their order, rather than losing that customer for life, "just give them the damn pickle".