Absolute shambles! experience from staff over the phone was terrible.. when i called to explain how bad my parcel was i was laughed at and hung up on twice! I brought two pairs of trainers online, when they got delivered the boxes where battered, i called to explain these are presents and cant be handed over the way they was! i was basically told there was nothing they could do.. they blamed it on the delivery driver at first.. when i explained it couldn't of been them because the boxes have been tapped up prior to delivery.. i was hung up on! To think your treated this way whether spending a little or alot is disgusting! i have always been a loyal customer to JD but i have had sooo many bad experiences.. this was the icing on the cake and i will never use your company again!!