Absolutely fuming!! Today is 20th December 2018, I recieved my parcel by Hermes to which was a £65 north face hoody, for my brother FOR CHRISTMAS. Instead.. your rubbish warehouse staff decided to send out the TRACKSUIT bottoms instead. He already has the tracksuit bottoms so as a CHRISTMAS PRESENT I bought him the HOODY. To now which he has no present to open off me on Christmas Day thanks to your useless staff. Aren’t parcels meant to be checked over not once, twice before being sent out? ‘Quality check’ ..yeah right!! I rang up and the lady on the phone said there was nothing she could do and that she was ‘sorry’. Tell that to my brother on Christmas morning!!!