I ordered some items on the 14th of December as a click and collect item. I got numerous email tracking the order over a two day period and then suddenly it all went quiet. I contacted customer services about this and got a flimsy email informing me the goods got lost in transit and asking if I wanted a replacement or a refund. I asked that the goods be replaced and it all went quiet again for another 4 days. I contacted them again and got an awful email with no apology or explantations telling me the good were now no longer in stock and my money had been refunded. Awful customer services! Never again.