Placed order for personalised replica kit, but website froze when trying to pay. No e mail confirmation so assumed that order had not gone through. Repeated the process- successfully this time and received email confirmation. Later that night received a confirmation for the original order and card had been debited. Very difficult to find a customer service number or any other means to get in touch on website. Eventually spoke to someone who said they would cancel original order and refund but this never happened. So have two items and paid twice - £72 out of pocket and JD are denying there is anything they can do!!!