An absolute disgrace of a company ordered my son a pair of football boots next day delivery paid for order in store and were meant to be here for Thursday as he had his football on Friday but now it seems their not even in stock. Did not receive and was not told until after 8pm at night called head office and apparently they cannot refund or cancel an order so I could order my son another pair as these football weren't even in stock they basically stole my money as they should have known they were not in stock they have let an eight year old boy down a total disgrace of a company now I mean a large company like this and there's nothing they can do but lie!! By lies I mean they also couldn't let me speak to a manager when I know this is illegal so they are not only theives they are liars too!! Taking this to trading standards as I know this is not right and I know my rights. Man terminated my phone call and when I called back they eventually answered to a lot their agents laughing down a phone then hanging up glad they think it is funny hurting an eight year old little boy!! I have never had an experience like this in my life with any company. I would advise anyone to never use this company and this review will be put on ever website I find regarding JD Sports!!