What a joke..... Ordered high value goods from JD Sports. They thought it would be funny to use Hermes as a courier - who failed to deliver to me and leave my parcel outside, which they called safe place (dry and secured from the public) When I get home, no parcel. Rang JD Customer Care went through the whole process of waiting 28 days, signed documents and listened to them. 28 days exceeded chased JD Sports; who in turn told me my claim has been escalated to the Security Team - who are actually the Online Orders Retention Team based in Rochdale. Nobody on the Customer Care Team would comment. I had to speak to the Online Orders Retention Team who dont answer the phone but ring you. Customer Care Team refused to refund or replace my lost parcel as they where delivered to my property. So in short orders can be dropped off in your garden without a signature and if you dont get your parcel then JD will not help.