AWFUL SERVICE, I ordered a pair of trainers online for £145 (not exactly the cheapest) on the 14th August, online it said 3-5 working days for delivery - it is now 28th August and still no trainers, i waited days and days and then went onto dpd couriers tracking order option and it showed they was in depot about 15miles from my house, i called them (DPD) up and said what was needed to collect them & was told ID, order number, and utility bills, i drove home in my work lunchbreak to get the documents needed, then drove to depot another 40mins to be told trainers not there, they logged an investigation into missing parcel and said it would be notified to JD sports and would be solved within 3-5 working days. 2 days later still nothing so i called JD sports who had no record of "lost in transit claim form from dpd", i spoke to a lady called poly in bury and she put me on hold whilst she spoke to zoe (branch manager at bury branch apparently) who promised to call me the next day with an update as DPD was closed and couldnt get me an update that particular day, she told me she would take responsibility for this mess/situation and has not once called me back. I called JD again yday to be told my parcel was inputted manually at dpd and lost - i asked for a new order of the trainers on a next day delivery to be told by polly this is not an option, she seemed very "not bothered" and unhelpful and just said "money will go back on your card within 3-5 days , its not our warehouse its another warehouse so nothing much we can do. Im now £145 down in the back and no trainers either, the customer service level is the lowest ive experienced in a good while. no help whatsoever.. nobody would go down town part with £145 and have nothing to show for it. nobody has taken this onboard to be dealt with its me thats had to call JD sports on 4 occasions and drive to depots in my lunchbreak on wasted journeys, shocking how this has been left. the 3rd question on here is "how did the company reply to your querie", THEY HAVENT REPLIED AT ALL. SHOCKING . Manager Zoe from bury was meant to call me back aswell as polly and Shi - im the one thats made all calls and got no where.