Ordered £270 worth of items online through their App nearly 4-5 days ago now for next day delivery. They have taken the payment from my bank but have not even processed the order. I have run up customer service multiple times only to be told a different excuse every single time by someone different. First person told me I will receive my items the next day, so I waited, and still no update. I called again and the next person told me they just hadn't processed it yet and that they will manually put it through to the warehouse to make sure it's processed within the same day. Waited, nothing happened. Called up the next day again and was told that my order had not been put through, and is an issue with their system which they have to escalate to the IT Team, should be resolved within 24 hours. Still nothing. I call up again the next day, and I am told that they are on a huge backlog trying to get everything running through as quick as possible. On top of that, I have been DOUBLE CHARGED for this order, so in total over £500 has been taken from my bank through ONE order, my first ever order from them to be exact, and I cannot resolve it until I have my order processed as per discussion with the bank. I am not happy with this, and I'm still waiting on my items. Really can't believe this service to be honest.