I ordered a pair of trainers online, when they arrived the bag was burst, the shoe box was crushed and falling apart and the trainers looked like they had been worn. There was cello tape on one of the trainers keeping it in the box and the paper wrapping the trainers was ripped and stuffed in the box. I took out the shoe with the cello tape on it, when I removed the cello tape there was dirt hidden by the cello tape and the front of the shoe was scuffed. I emailed JD on the Wednesday and was told someone would get back to me in 48 hours. 48 hours came and went and it was actually 7 days before I got a reply. The trainers were a birthday present for my son whose birthday was on the Saturday so had no choice but to try and clean the trainers and ended up having to give him then on his birthday. JD contacted me 7 days after my initial email telling me to take the shoes to be checked by a manager in a store or to send them back for a replacement. I made them aware of the situation regarding having to give my son the trainers on his birthday or he would have had nothing, again they told me to send the trainers back. I told my son he would get new trainers at Christmas but 10/10 would not use JD again. Even in store none of the staff come near you if you look like you’re returning goods. Offered me a £10 gift card after telling them I would escalate my complaint higher.