First of all , I never wrote a bad review ever ,but what I experienced was absolutely unacceptable . I ordered a hoodie on the website on 2nd of October ( click and collect ) , got message on 4th of October said that they had picked ,packed and despatched the item . No news till 11th of October , I wrote a e-mail to check on my order , got reply on 14th of October said that the item was lost in transit . I wrote them back to see if they can send another one , got reply by the other person said that my order was canceled due to out of stock . So who sent me the messages ? Ghost ? Then what was lost in transit ? Apparently , I wasn't the first victim ,while I was waiting the reply , I read a bunch of similar reviews from the internet . I will never buy anything at this place again and strongly recommend everyone not to shop at this horrible place .