I placed an online order to be delivered for collection in store I received a mail saying it was dispatched and then a mail from Dpd to say it was on the way. On 20th Dec I got a call from a DPD driver telling me he was at the back door of the shop but no one was answering. He said he would keep trying. I checked the status later with the Dpd tracking number and it was delivered at 11.02 on that day. I went to collect and the staff had not received it . We rang the Dpd driver back twice from the store and he said he delivered it. One of the staff took me to the Nike store to check if he delivered by accident . I have contacted their customer service team and ridiculous conversations have been going on since the 20th Dec which in itself is not acceptable. On the 7th Jan I received an email saying it had been delivered and to please check. This was an instore delivery !! I told them this and they sent me a declaration form asking that I confirm I have checked with neighbours , checked property etc. I refused to sign this and havent heard from them in a week. Jokers. I am entitled to a full refund for an order I paid for but never received.