Order on the 25th of December, the item arrived only to discover it was the wrong item I ordered Nike uk 2 parcel was Adidas uk 8.5. Hassle after hassle numerous emails, calls and trip to stores only to be told item would need to be returned before replacement could be issued. Email support is ridiculous and wait ages for response despite being told by them on the phone they will be assigned my emails to ensure quick response. Spoke with 6 different people. They wanted trainers returned via Royal Mail which was also a hassle. Finally after calling and calling and emailing with my proof of returns did someone eventually say the new replacement would be sent. Paid for item on 25/12/19 never got correct item till 9/01/2020 eventually got £3.99 refunded for my original delivery charge