Bought a £145 pair of Nikes from JD Sports three and half months ago, they have been looked after, hardly used and even been Creped as suggested by the store who was more than happy to sell them. The soles are starting to come off and so I called JD Customer Services. They asked me to take them into store and they would be sent off for inspection. All very well until we get to meet Sonia who called herself a 'manager' Sonia did not look at the shoes, did not show any sign of empathy, just counted on her fingers up to three, looked at me and said 'nothing we can do it's over three months! I stated that customer services knew when I had purchased them and why in that case had they asked me to bring them in? She just said 'don't know', I asked to speak to another manager who could not be bothered to come over to me, she just returned and said it's 3 months, I said so don't buy shoes from JD and she just SHRUGGED her shoulders and walked off! I left the store and called Customer Services who could not believe what she had told me, he said he would call the store and ask her to sort it out, I went back to the store and Sonia was on the phone, for once she was on the store phone and not her personal phone which I saw her multiple times using and even talking on whilst customers queued! The guy from the call centre came back on the phone and said oh you are back in the store then Sonia has just told me! I expected maybe for her to come over to me, and maybe apologise, quite the opposite she walked off out the back, I stood and waited a further 5 minutes, she walked passed me, and then as she walked back unbelievably she STARED at me, it was embarrassing to the point that I said 'Are you going to sort these shoes out?' she said YES come over! Your so called manager did not look at the shoes, did not ask me what was wrong with them, did not apologise, was rude, and continued with her attitude, she had obviously gossiped with her team members (totally unprofessional) as they were looking at me when I returned to the store. She never apologised, not once! Oh and the funny thing is not one of the managers in this store seem to know the correct policy! Very poor service, I would definitely not recommend, if you are going to buy Nikes buy direct from Nike!