I wish I could give it minus 1 Million stars!! Ordered shoes for my son on the 9th of February 2020 to be delivered the next day and paid the highest delivery charge of £5.99 as it was my son’s birthday on the 10th. Order was accepted and was due to be delivered the next day. The following day around 3pm I heard nothing and when I checked the progress of my order online I got to know it was with DPD and was due to be delivered same day. I contacted DPD and they said they have not received my order.I was puzzled. I called JD to enquire and a very young and inexperienced lady told me it can not be delivered today but hopefully the next day and straight away refunded my delivery charges which was not the solution to my problem as I had my son’s birthday party that evening. The delivery info on JDs website was misleading and was suggesting that the item was with the courier (DPD) which was very disappointing considering JDs business level.I asked her to get her manager to write to me and explain why they could not keep up their promise and she said she will do this. Today is the 22nd and I have not received anything from them. I can only conclude that they misled me and lied to me in the first place as they probably new they couldn’t deliver the next day but obtained business through misguidance and lies. My order number was 439271254 And the shoes were Nike air max 97 junior worth over £100 including delivery. Shame on JD