If I could have given them a 0 I would have. I attended the MacArthur Square store to exchange a pair of shoes. Upon returning home and opening my bag I discovered they put the shoes I’d returned in the bag for me to bring home. I called the store to make sure the pair i should have brought home was put aside, after being on hold for 10-15 minutes while they attempted to organise this I was told they would be at the front counter. When I’ve gone back to the store to pick up the correct shoes, after 10-15 minutes of waiting while they again tried to figure out what was going on they tried to give me a different size shoe which I couldn’t take, I was told that was my only option because they had SOLD the pair I was coming in to collect. The level of customer service is pathetic, I was told at one point by the staff member serving methat they hadn’t personally done this so I shouldn’t be annoyed at her. This isn’t the first time I’ve received subpar service, and frankly I’ll never buy anything from JD again.