Struggling to find a pair of NIKE pro leggings in small, ordered online 24/9/20 paid £35 plus £1 to be able to collect in a local store. Advised should be available to collect by 26/9/20. Had texts 29/9/20, 30/9/20, 1/10/20, 2/10/20 saying sorry for delay, still trying to process order. Called into Oldham store on 3/10/20, they had 3 pairs available. Took to till and asked if I could take one instead of waiting for order to come to Burnley, or cancel order and get refund then buy in store. Advised no, cant do either as product been dispatched. You guessed it-got further texts 4/10/20 and 5/10/20 saying exactly same as before, so basically lied to me as order not despatched and I could have had my leggings several days ago now. Complained to customer services, standard reply advising to check with online bot where my order is....surprisingly it says should be ready on 26/10/20!!! Advised them of this, another standard reply saying processing order. Advised them of problem again, response.....I need to be more patient whilst they process the order (that was apparently despatched on 3/10/20)!! I think this is really poor service and I expected so much more from JD. They have my money but I have nothing to show for it.