Took my car in for a service and recieved a courtesy car. Was told will be called when car is done. Got a phone call at 16.45 saying the car was ready. Considering the showroom closes at 17.30 and i live in Hartlepool i dont think this is enough time. Explained on the phone i wouldnt get there and i was at work the next morning and need to get 2 kids to school. Woman on phone daid the car had to be back in the morning and there was no one to collect it. Had to get my kids up extremely early,traffic was horrendous and when i got there they said i couldnt pay the 12 pound later over the phone adding more time . Both the kids and i where late for school and work. Receptionists are miserable and have no customer service skills whatsoever. Not once did i hear a sorry. Everything that was used during the service to unlock things was not put back and there was a bottle of screenwash left in car. Is that for me to put in?!