I ordered a suit for my would be wedding last year (September 2020) which had to be delayed by a year. I ordered the suit just as lock down came into force and when it was delivered (bunched up in a small plastic bag and creased badly) I found it to be far to big. The suit measured 40” across the board and made me look like a clown. I called them about this and the man answered and told me that they can sort it no problem and he will book me an appointment (March 2021). Of course the UK was in lockdown and Jennis & Warmann cancelled my appointment with 0 follow up and absolutely no correspondence. Once lockdown lifted I messaged them to ask again about it and they have completely denied any liability or even acknowledge any of my points raised on the messages! I found them to come across as rude, arrogant and very unprofessional I’ve messages and have never come across such poor customer service or care. Disgraceful.