I have only recently discovered J&W and I must say that first experience of them has been simply wonderful. Ordering a J&W suit online is not like your traditional "walk-in service" at the tailors, where you are measured up without having to think about it. Here, you do have to pay a little bit of attention to the size guides and chart - I found this out the hard way - as I had simply entered my sizes as I knew them! So, why do I say that they are simply wonderful - well, further to my sizing "ignorance", when I received my suit (within the timeframe promised) I found that the suit was small for me. I contacted J&W, who very kindly explained the error of my ways in simple and effective language. Subsequently they asked me to return the suit so that they can see what could be done to rectify it. Very quickly I was informed that adjusting the suit would mean losing the "looks" of it and therefore, they were going to make a new one for me (with correct sizes). This was very comforting to me ... hence why, they are simply wonderful. The craftsmanship speaks for itself - excellent. The level of service, care and attention to me is above and beyond. For this I have the highest praise for J&W - they have exceeded my expectations. I would have no hesitations in returning to J&W for more suits and also recommending them to all my friends and family. Well done J&W - long may you enjoy your growth and success. Mok Lais