Unfortunately this time they didn’t! I ordered my first ever tweed suit from Jennis & Warmann and was thrilled, I’ve worn it so many times and always receive compliments. I decided to order another suit with high hopes but this time was left very disappointed. We ordered the standard sizing of the suit and paid the extra £10 to have the trousers hemmed and included the measurement details for this in the order notes. When the trousers arrived I was disappointed to find the trousers unhemmed. Straight away I emailed customer services to notify them as I wanted the trousers for an event, I also queried about the size of the jacket. I received an email notifying me that £10 had been refunded to me, I then received another email informing me they had refunded the money so that I could find a local tailor to hem the trousers instead of sending them back to Jennis & Warmann. I then called the office for an explanation as to why the trousers weren’t hemmed in the first place and for the lack of care for the customer. This appeared to be their standard practice for when this mistake happens because it is a cheaper option for them. It makes me think this happens often. The refund was appreciated but I felt there was a lack of customer care especially seen as this is a high priced garment. I’m really disappointed with the customer service and how I’ve been treated as a customer. I’m not sure if I will be ordering again from Jennis & Warmann and I won’t be recommending them.