I ordered my items on a Thursday selecting the option 2-3 day delivery at a cost of £3.50. But also having to pay delivery fee on an order over £60. Most online shopping is free delivery where orders are over £50. My order included items for other people as presents. I expected my order to arrive by the following Tuesday, Wednesday at most. I hadn’t received and dispatch confirmation or anything at which point I had to get in contact with the team. Once getting in contact I was told they were still preparing the order and hadn’t even given to the deliverer. So wast not the deliverers fault. I was told that it ‘may’ turn up before the Friday when I actually need the order. I was not offered any refund on delivery costs!! I will be double thinking about shopping here again!