Words fail me as the quality of their items are amazing! Why I’ve given one star is because I bought a sweat top with matching bottoms but the bottoms were to small. I sent back the bottoms in exchange for a large. After numerous emails asking where my item was as I paid for Royal Mail signed for and I got a notification that they had received the item back it took over four weeks to get my exchange which instead of a large bottoms I received a large top. I now have a medium top and a large top and can’t get anyone to help me resolve this situation. They do not have a dedicated customer service team as you either contact them by email or Instagram and the responses are either generic or no response. I am now out of pocket and have two tops and no bottoms to match the original. I’ve made a decision that I will NEVER deal with this company again as how can I return an item with the correct paperwork and item number and you send me the wrong item and now I’m supposed to pay again to return the wrong item? And I think the worst part for me is the lack of communication as I’ve had to resort to contacting them on their Instagram page to get some sort of response. Save your money and deal with companies that have people you can speak with as they clearly don’t care!!!!