The service was nice and helped me get my beats fixed. Though, I did have two problems with them. I texted about my issue and was told it could be resolved for 70-80 dollars. Come to find out after I send them in, they cost 150. The estimate was nowhere near the real cost. However they did discount them down to 120. Secondly, they made the mistake of sending my beats back with a broken charger port. I had to file a warranty claim and send them back in, only to wait another two weeks for my beats. It was nice that it was a free repair. These were my two problems with this company; other than this, I can say I was very happy with the service I received from this company and am glad I can enjoy my beats once again.