I couldn’t have asked for a smoother process. They have a wonderful system that is extremely transparent and quick. I received both a text message and an email confirming that they received my headphones. After that, they informed me of the diagnosis and cost of repairs. Once I confirmed that I wanted the repairs completed and paid the invoice on my phone, I received an email within a day informing me that the repairs were completed and providing me with tracking information for my package. This is a great company that really knows how to get things done in the tech age. I don’t care to speak to representatives on the phone, but want to do everything the “Amazon” way if that makes sense — completely from my phone and with constant electronic updates. That’s what you get from Joes GE. I’ve had two different sets of Beats by Dre headphone repaired after I called an apple cerrified repair company that just told me to buy new headphones. I’m happy I came across this website and was able to save the money on new headphone. I’ll definitely use this company in the future and would highly recommend trying them out if you want to fix your expensive headphone instead of spending more money to buy a replacement.