My elderly Fitbit Surge needed a new battery, and, I had found a year or so ago about Joes GE on-line, but I didn't have the nerve to attempt it. I struggled through a year charging it daily until it was finally impossible. I emailed Joes GE: they emailed me a ticket to print out. I packaged the Fitbit and off it went. I IMMEDIATELY heard that Joes GE was tracking my package, and would let me know ASAP when they got it and when it was sent back to me. All went as smoothly as possible, and I was charged one flat rate including the shipping BOTH directions! This was the EASIEST Transaction I ever encountered! Would happily send anything that needed electronic repairs, AND recommend Joes GE to all my acquaintances!